PRIVACY POLICY

ARTSER LTD

Last updated: December 2025

ARTSER LTD is committed to protecting your privacy. This policy explains how we handle your personal data in relation to our order, appointment, invoicing, and collection processes.

1. Information We Collect

We may collect the following:

• Name

• Contact details (phone, email)

• Order history

• Invoice and payment references

• Appointment booking information

• Card payment confirmations (processed securely via our payment provider – card details are never stored by ARTSER LTD)

We do not collect or store customers’ full card numbers.

2. How We Use Your Data

We use personal data for:

• Processing orders

• Issuing invoices and receipts

• Scheduling collection appointments

• Contacting you about order updates

• Meeting UK financial, accounting, and compliance obligations

• Preventing fraud and ensuring safe operations

We do not use your data for marketing without explicit consent.

3. Legal Basis

Our processing is lawful under:

• Contractual necessity (processing your order)

• Legal obligation (accounting and financial compliance)

• Legitimate interest (fraud prevention, secure operations)

4. Data Sharing

We may share necessary information only with:

• Payment processors

• Accountants and financial auditors

• UK authorities where required by law

We never sell or trade personal data.

5. Data Storage & Retention

• Invoice and transaction data is stored for 6 years as required by HMRC.

• Contact details are retained only as long as necessary to fulfil orders or legal duties.

All data is stored securely within the UK or GDPR-approved jurisdictions.

6. Your Rights

Under UK GDPR, you have rights to:

• Access your data

• Request correction or deletion

• Restrict processing

• Object to data usage

• Request transfer of data

Requests can be submitted to:
Email: info@artserltd.com

7. Cookies

Our website may use minimal functional cookies for:

• Appointment booking

• Login sessions (if applicable)

• Order management

We do not use intrusive tracking cookies.

8. Contact

For privacy-related enquiries:
Data Protection Officer – ARTSER LTD
Email: info@artserltd.com